Cancellation Policy

Book with Confidence!

Right now is a great time to book an Australia tour with accommodation and experiences being so cheap. We can lock in these great rates until the end of 2021 so it’s a smart move to secure a tour for 2021 today at 2020 prices!

Not so sure if you want to book right now? If 2020 has taught us anything, it’s that plans can change and unforeseen circumstances can arise, so we have a fair postponement and cancellation policy in place so you can feel confident in booking your trip of a lifetime with us in this ever-changing world!

 

1. Postponements Due to International and State Border Closures

1.1 In the case of a tour not being able to go ahead due to Australian international or state border closures we will postpone any tour free of charge* within a 12 month period from the final day of the original tour.

*Terms and Conditions Apply as Below:

1.2 Any reasons for tour postponement not relating to Australian international or state border closures (including but not limited to illness, injury or personal reasons) will not be deemed legitimate reasons for free of charge postponement as above and there may be other charges involved. This policy is designed entirely based on the impact on travel that has arisen from the Covid-19 pandemic.

1.3 We must receive written intent of tour postponement via email no later than 5 working days prior to the original tour start date for international customers and no later than 48 hours prior to the original tour start date for domestic customers. Any notice not received within these timeframes will be treated as a cancellation as per the applicable timelines listed in clause 2 below.

1.4 If a postponed tour (delayed up to 12 months) cannot go ahead due to Australian international or state border closures we will carry the credit forward up to a further 12 months. There may be extra charges for a 2^nd postponement but these will be discussed before a 2^nd postponement is agreed upon. These potential charges will be the responsibility of the client.

1.5 If a tour has been postponed and the postponed tour cannot go ahead due to Australian international or regional border closures, and a client wishes to then cancel their trip instead, The Road trip will assess each booking on a case by case basis when determining what amount of partial refund will be given. The Road Trip will endeavour to provide a refund amount that is fair and ethical for both sides but cannot guarantee a full refund as The Road Trip will need to keep a reasonable amount to cover costs.

1.6 The Road Trip will take in to consideration the timeframe before the tour start date in which the cancellation was requested after postponement had already occurred as above in 1.5, but the cancellation policy outlined in clause 2 is not automatically applied in terms of what partial refund the client will receive. The partial refund will be assessed on a case by case basis in these circumstances.

*Exclusions to this Postponement Policy:

(a) The Road Trip may need to charge extra where Luxury Lodge accommodation is booked and the price has increased due to the date change (as prices may vary greatly and alternatives in the same price range are not usually easy to source).

(b) The Road Trip may need to charge extra for any pre-booked domestic or international flights included in a tour that are non-refundable or non-transferrable.

(c) Only the original tour inclusions are able to be transferred free of charge. Any additions or changes to a tour will be chargeable at the applicable rate.

(d) The Road Trip will endeavour to secure the original accommodation booked, however in the case of the original property being unavailable on the new dates, we will ensure all efforts are made to source a similar alternative.

 

2. Cancellations, Refunds and Amendments

2.1 All cancellations must be received in writing. If you cancel your tour we will refund your payments in the following manner:

2.1.1 Where the deposit only has been paid and notification of cancellation is received:

(a) 90 Days or more prior to the tour start date – 50% of the deposit is refundable;

(b) Less than 90 days prior to the tour start date – No deposit is refundable.

2.1.2 If full payment has been made and notification of cancellation is received:

(a) 90 Days or more prior to the tour start date – Only 50% of the deposit will be lost. Any balance invoice amounts received will be refunded along with 50% of the deposit

(b) Within 46-89 days prior to the tour start date – Only the deposit will be lost. Any balance invoice amounts received will be refunded

(c) Within 45 to 8 days prior to the tour start date – 30% of the full tour price is refundable; and

(d) Within 7 days prior to the tour start date – none of the tour price is refundable.

(e) No refund is available for cancellation after the tour has commenced.

(f) Any refund in respect of any tours, accommodation, meals or any other services not utilised will be at the discretion of the suppliers concerned.

Only cancellations made by the suppliers of activities, accommodation or meals will result in a refund to the customer. If the customer chooses to cancel an activity, meal or accommodation once the tour has commenced, no refunds will apply. Refunds in the event of cancelled activities will only be issued post the tour being completed.

2.2 Suppliers may levy their own additional cancellation fees. These cancellation fees are the responsibility of the customer.

2.3 The company reserves the right for our guides to refuse to carry any customers for any reason whatsoever.

2.4 The company reserves the right to alter the tour itinerary or accommodation in the event of unforeseen circumstances (such as extreme weather and road closures) beyond its control.

2.5 The company is not liable and bears no responsibility for costs incurred for onward travel alterations, delays or any activities that have been booked to start after the termination of the tour.

2.6 Should a customer wish to amend their itinerary after confirmation an amendment fee of NZ$175 per booking will apply, in addition to any supplier amendment and/or cancellation fee. All amendments are on a request basis and are subject to availability. Suppliers may consider an amendment as a cancellation, which may incur 100% cancellation fee. Clause 2.2 above will apply.

2.7 Any person making a reservation for others shall be deemed to have accepted these Terms & Conditions on behalf of all individuals named in a reservation Included in the party and it is the responsibility of the person making the booking to bring these Terms & Conditions to the attention of the traveller(s). This relies on all individuals being named at the time of the booking.

2.8 The Company bears no responsibility for refunds with respect to events beyond its control. This includes but is not limited to; natural disasters deemed as acts of god, acts of terrorism and pandemics.