Payments, Postponements, Cancellations, Refunds and Amendments
Payments (1)
1.1 A deposit of 30% of the total tour price is required to confirm your booking. The remaining balance is due 45 days prior to the tour start date.
1.2 If the balance is not received by the due date, the Company reserves the right to treat the booking as cancelled and apply applicable cancellation fees.
1.3 Bookings made within 45 days of departure require full payment at the time of confirmation.
1.4 All prices are quoted in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
1.5 By paying a deposit or otherwise confirming a booking, you agree to be bound by these Terms & Conditions.
Cancellations, Refunds and Amendments (2)
2.1 All cancellations must be made in writing.
2.2 Cancellation fees apply as follows:
Where only a deposit has been paid:
(a) 90 days or more prior to departure: 50% of the deposit is refundable
(b) Less than 90 days prior to departure: no refund of deposit
Where full payment has been made:
(a) 90 days or more prior to departure: 50% of the deposit is retained, balance refunded
(b) 46 to 89 days prior: deposit retained, balance refunded
(c) 45 to 8 days prior: 70% cancellation fee applies
(d) 7 days or less prior: 100% cancellation fee applies
(e) No refunds once travel has commenced
2.3 Where services are cancelled by third-party suppliers, any applicable refunds will be passed on to the client once received, less any unrecoverable costs. Timing of refunds is dependent on supplier processing.
2.4 Some suppliers apply their own cancellation conditions, which may be stricter than those above. These costs will be passed on where applicable.
2.5 Amendments requested after booking confirmation are subject to availability and may incur an amendment fee of AUD $175 per booking, plus any supplier fees. Some changes may be treated as cancellations by suppliers.
2.6 The Company will use reasonable efforts to assist with changes or cancellations but does not guarantee that amendments can be made without cost.
Changes to Itinerary and Services (3)
3.1 Travel arrangements are subject to availability, operational requirements, weather conditions, and other factors outside the Company’s control.
3.2 The Company reserves the right to make changes to accommodation, transport, or activities where reasonably necessary. Any substitutions will be of a similar standard where reasonably possible.
3.3 The Company is not responsible for additional costs incurred due to delays, missed connections, or changes to onward travel arrangements, except where required by law.
Third Party Suppliers (4)
4.1 The Company coordinates and packages services provided by third-party suppliers, including accommodation providers, transport operators, and activity providers.
4.2 These suppliers operate under their own terms and conditions. To the extent permitted by law, the Company is not responsible for their acts or omissions.
4.3 Clients acknowledge that services delivered by third parties may be subject to change, cancellation, or operational limitations.
Images, Descriptions and Marketing Material (5)
5.1 All images, photographs, and visual materials provided in proposals, itineraries, or marketing content are for illustrative purposes only.
5.2 These materials are intended to represent the general standard and style of accommodation, experiences, or destinations. Actual rooms, layouts, furnishings, views, and configurations may vary.
5.3 Accommodation providers allocate specific rooms at their discretion. The Company does not guarantee that the exact room or feature shown in any image will be provided.
5.4 Clients acknowledge that travel experiences may vary and that descriptions, images, and recommendations are indicative only and do not form a guarantee of a specific outcome.
Liability and Consumer Guarantees (6)
6.1 The Company will provide its services with due care and skill and in accordance with applicable laws.
6.2 Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law which cannot be lawfully excluded.
6.3 To the extent permitted by law, the Company’s liability is limited to:
(a) the resupply of the services; or
(b) the payment of the cost of having the services resupplied.
6.4 The Company is not liable for loss or damage arising from events beyond its reasonable control, including but not limited to natural disasters, extreme weather, road closures, pandemics, or acts of terrorism, except where required by law.
Health, Safety and Participation (7)
7.1 Some activities involve inherent risks. By participating, you acknowledge and accept those risks.
7.2 You confirm that you are physically fit to undertake the activities included in your itinerary.
7.3 You agree to follow all reasonable instructions provided by the Company and third-party operators.
7.4 The Company reserves the right to remove any participant whose behaviour is unsafe, unlawful, or poses a risk to others.
Postponements and Transfers (8)
8.1 Requests to postpone travel will be assessed on a case-by-case basis and are subject to availability and supplier conditions. Additional costs may apply.
8.2 Bookings may be transferred to another person where reasonably possible, subject to supplier approval and any applicable fees.
8.3 All substitute travellers must meet the requirements of the booking and accept these Terms & Conditions.
Travel Insurance (9)
9.1 Comprehensive travel insurance is strongly recommended, including cover for cancellation, medical expenses, and travel disruption.
Privacy (10)
10.1 The Company collects personal information necessary to deliver travel services.
10.2 This information may be shared with relevant third-party suppliers for the purpose of fulfilling your booking.
10.3 You may request access to or correction of your personal information by contacting [email protected].
General (11)
11.1 The person making the booking confirms that they have authority to accept these Terms & Conditions on behalf of all travellers in the booking.
11.2 All travellers must be named prior to travel.
