We know that plans change and unforeseen circumstances can arise and we have a fair cancellation policy in place. Please read through the details below carefully.
2.1 All cancellations must be received in writing. If you cancel your trip we will refund your payments in the following manner:
2.1.1 Where the deposit only has been paid and notification of cancellation is received:
(a) 90 Days or more prior to the departure date – 50% of the deposit is refundable;
(b) Less than 90 days prior to the departure date – No deposit is refundable.
2.1.2 If full payment has been made and notification of cancellation is received:
(b) Within 46-90 days prior to the departure date – Only the deposit will be lost. Any balance invoice amounts received will be refunded
(c) Less than 45 to 8 days prior to the departure date – 30% of the full tour price is refundable; and
(d) Less than 7 days prior to the departure date – none of the tour price is refundable.
e) No refund is available for cancellation after the tour has commenced.
f) Any refund in respect of any tours, accommodation, meals or any other services not utilised will be at the discretion of the suppliers concerned. Only cancellations made by the suppliers of activities, accommodation or meals will result in a refund to the customer. If the customer chooses to cancel an activity, meal or accommodation once the tour has commenced, no refunds will apply. Refunds in the event of cancelled activities will only be issued post the tour being completed.
2.2 Suppliers may levy their own additional cancellation fees. These cancellation fees are the responsibility of the customer.
2.3 The company reserves the right for our guides to refuse to carry any customers for any reason whatsoever.
2.4 The company reserves the right to alter the tour itinerary or accommodation in the event of unforeseen circumstances (such as extreme weather and road closures) beyond its control.
2.5 The company is not liable and bears no responsibility for costs incurred for onward travel alterations, delays or any activities that have been booked to start after the termination of the tour.
2.6 Should a customer wish to amend their itinerary after confirmation an amendment fee of NZ$175 per booking will apply, in addition to any supplier amendment and/or cancellation fee. All amendments are on a request basis and are subject to availability. Suppliers may consider an amendment as a cancellation, which may incur 100% cancellation fee. Clause 2.2 above will apply.
2.7 Any person making a reservation for others shall be deemed to have accepted these Terms & Conditions on behalf of all individuals named in a reservation Included in the party and it is the responsibility of the person making the booking to bring these Terms & Conditions to the attention of the traveller(s). This relies on all individuals being named at the time of the booking.
2.8 The Company bears no responsibility for refunds with respect to events beyond its control. This includes but is not limited to; natural disasters deemed as acts of god, acts of terrorism and pandemics.